Eve is aware of the issues some customers have had with purchases from Fortress Tech Distribution LTD, formerly operating the website www.eve-tech.com, such as waiting for a device or refund. This partnership has ended, which you can read about in more detail here.
As the license agreement with Fortress Tech Distribution has expired, we are walking away from our previous licensing business model. We are now building a structure that allows us to accommodate international sales ourselves, and have put resources from the original Eve team to set everything up. In moving to a new structure, and the launch of new projects, we will make sure their new successes will help these customers.
To maintain our reputation, we are now working on a plan on how to help customers affected by this bad experience with this previous partner. If you have been affected as a result of this former partnership, please follow the instructions below.